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What to Do If You've Been Hacked, Scammed or Compromised

$19.00

This is the one you open at eleven at night.

It’s for the hour after you realize something is wrong, when you want to be told what to do first, what to do second, and what can wait until morning. By the end of that hour the doors are shut, the right people have been called, and you have a written record of who you spoke to and when.

Part One is the first hour and it’s the same for everyone: email, then your password manager, then your phone, then your money, in that order. Securing the bank while somebody still owns your inbox is changing a lock while they stand there holding the key cutter.

Part Two splits by what happened, so you read only your own: card fraud, email takeover, a social account, a SIM swap, identity theft. Parts Three and Four close the remaining doors and work through reporting and cleanup.

Being fooled is not carelessness. These are written and researched by people who do it all day. Staying fooled is the only avoidable part, and opening this ends it.

24 pages. PDF. Instant download. No login required.

This is the one you open at eleven at night.

It’s for the hour after you realize something is wrong, when you want to be told what to do first, what to do second, and what can wait until morning. By the end of that hour the doors are shut, the right people have been called, and you have a written record of who you spoke to and when.

Part One is the first hour and it’s the same for everyone: email, then your password manager, then your phone, then your money, in that order. Securing the bank while somebody still owns your inbox is changing a lock while they stand there holding the key cutter.

Part Two splits by what happened, so you read only your own: card fraud, email takeover, a social account, a SIM swap, identity theft. Parts Three and Four close the remaining doors and work through reporting and cleanup.

Being fooled is not carelessness. These are written and researched by people who do it all day. Staying fooled is the only avoidable part, and opening this ends it.

24 pages. PDF. Instant download. No login required.

What’s inside

The first hour, then your situation.

Part One is the same for everyone and takes four pages. Part Two splits by what happened, so you read only your own. Parts Three and Four close the remaining doors and work through the reporting.

Part One

The First Hour

Email, then your password manager, then your phone, then your money. Your email is worth more than your bank login, because every password reset in your life ends there.

Part Two

By Situation

Card fraud, email takeover, a social account, a SIM swap, identity theft. Read the one that happened to you and skip the rest.

Part Three

Lock It Down

Forwarding rules, active sessions, recovery settings and trusted devices. The quiet things somebody leaves behind so they can come back.

Part Four

Report & Recover

Who to tell, in what order, what each one will ask for, and how to keep the records that win a dispute.

Also included

The four stages every breach moves through, so you know what to protect first · what they are after, which is access rather than money · the one thing to do before you read anything else if money is moving right now · and what to write down while it is happening.

Before you buy

Questions

Something is happening right now. Where do I start?

Page five, and it takes four pages. If money is moving this minute, call the number on the back of your card first, not a number from an email or a search result, and then come back.

Is this only for people who got hacked?

No. It covers a card charge you did not make, a link you should not have clicked, a friend asking why you sent that message, a phone number that stopped working, and full identity theft. Most people arrive with the small version.

Will this tell me how to get my money back?

It tells you who to report to, in what order, what each one asks for, and how to keep records, which is what disputes are won with. What you recover depends on your bank and how fast you move.

What do I get, and how?

A PDF, delivered the moment you pay. The link appears on screen and arrives by email as well. No account, no login, no app, and the file is yours to keep and print.

Can I get a refund?

Digital downloads are final sale. Once the file has been delivered there’s no way to return it, and this is a small business protecting work that took thousands of hours to make. If your download doesn’t arrive, or the file won’t open, reply to your receipt and we’ll sort it out. And if you read the whole thing and think it was worthless, write and tell us. That sits outside our policy and we don’t make a habit of it, but we’re not going to argue with you about a PDF.