A line drawing of a laptop on a video call with a phone beside it, captioned thirty minutes, side by side

Honest IT support session

$99.00

Honest IT support is a thirty-minute session on Google Meet for help with your phone, your computer, or your accounts. We work through the problem together while you keep control of your screen, and you leave with clear next steps. It is also the companion to the Digital Life Management System and Accounted For, so you can bring any step from the guides, the Workbook, or the book.

Honest IT support is a thirty-minute session on Google Meet for help with your phone, your computer, or your accounts. We work through the problem together while you keep control of your screen, and you leave with clear next steps. It is also the companion to the Digital Life Management System and Accounted For, so you can bring any step from the guides, the Workbook, or the book.

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Honest IT support

Real help with your phone, computer, or accounts, from someone who will never ask for your password.

  • One sessionThirty minutes on Google Meet
  • Your controlYou keep the mouse or share it if you choose
  • Clear next stepsMade plain at the end of the call

$99

You pick a time that suits you when you book.

Bring meanything
  • A locked account
  • A strange text
  • A hacked email
  • A new phone
  • A full storage warning
  • Two-step sign-in
  • A password manager
  • A backup
  • A scam call
  • A slow laptop
Let’s be real

Criminals pose as tech support, so honest help is hard to find.

You are locked out, or something looks wrong, or you are simply overwhelmed. The company that made your phone will help with their own product and nothing else, and the stranger offering help online might be the problem.

I built this session to be the help I would want for my own family: someone who works beside you, in your own accounts, and never asks for your password.

Honest IT support is also the companion to the Digital Life Management System and to Accounted For. Bring any step from the guides, the Workbook, or the book, and we work through that step together.

You book thirty minutes on Google Meet, and you and I work through the problem together. Screen sharing stops before any sign-in. Nothing is recorded, and your next steps are made clear at the end of the call.

How a session goes

Thirty minutes, and you stay in charge the whole time.

  1. BeforeYou pick a time that suits you when you book.Book a timeOnline

    Choose a time on the booking page after checkout, and the Google Meet link arrives by email.

  2. DuringYou and I work through the problem together on Google Meet.Work it throughThirty minutes

    You keep the mouse or share it if you so choose. Screen sharing stops before any sign-in, and I never ask for your password.

  3. AlongsideBring any step from the System or Accounted For, and we do that step together.A companionThe System and the book

    Setting up a password manager, freezing your credit, turning on legacy contacts, or filling in the Workbook are all good uses of thirty minutes. Any step from the guides or the book is welcome.

  4. HonestlyIf your device needs a repair shop or the company that made it, I tell you plainly.Straight answersNo upselling

    Some problems belong with a repair shop or the maker of the device. When that is the case, you hear it from me right away.

  5. AfterYour next steps are made clear at the end of the call.Clear next stepsBefore we hang up

    Nothing is recorded. You leave the call knowing what is fixed and what to do next.

By the end of the call

What is true when you hang up.

  • You worked in your own accounts, on your own device.
  • Nobody asked for your password.
  • Nothing was recorded.
  • You know what was fixed and why.
  • You know exactly what to do next.
  • If the problem belongs elsewhere, you know where to take it.

From Accounted For

My job was to sit with people, hand them a phone, and watch where they got stuck.

Ashley KarrAccounted For

Ashley Karr, smiling, in a sunny home office
Meet the founder

Hi, I’m Ashley.

I have worked for more than twenty years in accessibility, trust and safety, and product research and design. I helped create many of the systems our day-to-day lives depend on: banking, payments, identity, and fraud protection. One of my roles was vice president of product research at JPMorgan Chase, and I hold a master’s degree in human factors and systems engineering.

I write books, teach, and build good products. Whatever brought you here, I’m glad you came.

Ashley

Read my story
Before you book

You have questions, and I have plain answers.

  1. Will you ask for my password?

    Never. Screen sharing stops before any sign-in, and you type your own passwords on your own device.

  2. Do you take control of my computer?

    Only if you choose to share the mouse. You stay in charge of your own screen the whole time.

  3. Is the session recorded?

    No. Nothing is recorded.

  4. What if my problem cannot be fixed on a call?

    If your device needs a repair shop or the company that made it, I tell you plainly, so you do not spend money on the wrong help.

  5. Can I use a session with the System or the book?

    Yes, and that is what I built it for. Bring the step you are on from any guide, the Workbook, or Accounted For, and we work through that step together.

  6. How do I book a time?

    After checkout, you pick a time that suits you, and the Google Meet link arrives by email.