Plain answers to hard questions about design, access, and trust.
I write about accessibility, trust and safety, and AI-native product research and design. Every article opens plainly for the leaders who make the call and then goes deep for the people who do the work.
They arrive in your inbox as an EPUB for your phone, tablet, or e-reader, and you hear the day Accounted For can be ordered.
Check your email. Your first chapters are on their way.
While you wait, here are three good places to go next.
- Accessibility and inclusive design
- Trust and safety
- AI-native product research and design
- Digital life management
- History of design, science, and technology
- Accessibility and inclusive design
- Trust and safety
- AI-native product research and design
- Digital life management
- History of design, science, and technology
The articles I would hand you first.
- Trust and safetyWhen a design tricks people out of their money or their data, you can report it.Submitting Dark Patterns to the Federal Trade CommissionRead the article
- AI-native product research and design · Skillshare classClaude stays on brand when your brief says what to write, with a reason, and not only what to avoid.How to make Claude stay on brandRead the article
- Accessibility and inclusive designAccessibility is where good design starts, not a box to tick the week before launch.Why accessibility comes firstRead the article
Everything I write serves one goal: products people can trust.
Build it so everyone can use it.
Audits, testing, and design that work for disabled people, written for the leaders who fund the work and the teams who do it.
Keep people safe and help them recover.
Fraud, scams, and the recovery paths that fail people, plus how to organize, protect, and prepare your own digital life.
Design with AI and keep your standards.
How I research, design, and prototype with AI, and the rules that keep the work honest and on brand.
Organize, protect, and prepare your digital life.
Plain steps for your accounts, passwords, photos, and records, so the people you love can find what they need.
Learn from the people who built it first.
Stories from the history of design, science, and technology, and what they teach the teams who build products today.
Take the first chapters of Accounted For with you, free.
Your Digital Systems Need to Work When Life Does Not Go as Planned
Use the Return Path Test to make deadlines, documents, accounts, responsibilities, and trusted help recoverable.
Your Family Needs a Tech-Help Rule Before Someone Gets Scammed
How to choose trusted helpers, verify requests through known contacts, and make unexpected remote-access and tech-support scams harder to fall for.
Your Everyday Work Account Has Too Much Power
Reduce organizational risk by separating everyday work from administrator access and reviewing who holds powerful account roles.
Who Manages Your Digital Life If You Are Alive but Unavailable?
Prepare lawful authority and practical instructions so someone can continue essential digital responsibilities during incapacity.
A Photo of a Document Is Not an Organized Record
Turn paper photos into searchable, named, and properly filed digital records with a practical scan-to-system workflow.
Your Important Deadlines Are Scattered. Build One Digital Due-Date System.
Bring deadlines, documents, owners, and next actions into one practical system before important end-of-year responsibilities become urgent.
Every Digital Tool Needs an Owner, a Rule, and a Review Date
Turn useful digital tools into dependable systems by identifying who owns them, how they should be used, and when they will be reviewed.
Cybersecurity Training Is Incomplete Without a Reporting Path
Employees need more than phishing awareness. A clear reporting process helps suspicious messages reach the right person before damage spreads.