Plain answers to hard questions about design, access, and trust.
I write about accessibility, trust and safety, and AI-native product research and design. Every article opens plainly for the leaders who make the call and then goes deep for the people who do the work.
They arrive in your inbox as an EPUB for your phone, tablet, or e-reader, and you hear the day Accounted For can be ordered.
Check your email. Your first chapters are on their way.
While you wait, here are three good places to go next.
- Accessibility and inclusive design
- Trust and safety
- AI-native product research and design
- Digital life management
- History of design, science, and technology
- Accessibility and inclusive design
- Trust and safety
- AI-native product research and design
- Digital life management
- History of design, science, and technology
The articles I would hand you first.
- Trust and safetyWhen a design tricks people out of their money or their data, you can report it.Submitting Dark Patterns to the Federal Trade CommissionRead the article
- AI-native product research and design · Skillshare classClaude stays on brand when your brief says what to write, with a reason, and not only what to avoid.How to make Claude stay on brandRead the article
- Accessibility and inclusive designAccessibility is where good design starts, not a box to tick the week before launch.Why accessibility comes firstRead the article
Everything I write serves one goal: products people can trust.
Build it so everyone can use it.
Audits, testing, and design that work for disabled people, written for the leaders who fund the work and the teams who do it.
Keep people safe and help them recover.
Fraud, scams, and the recovery paths that fail people, plus how to organize, protect, and prepare your own digital life.
Design with AI and keep your standards.
How I research, design, and prototype with AI, and the rules that keep the work honest and on brand.
Organize, protect, and prepare your digital life.
Plain steps for your accounts, passwords, photos, and records, so the people you love can find what they need.
Learn from the people who built it first.
Stories from the history of design, science, and technology, and what they teach the teams who build products today.
Take the first chapters of Accounted For with you, free.
The Complete Digital Spring Cleaning Checklist
A Practical Seasonal Review for Your Accounts, Files, Devices, Records, Digital Safety, and Important Information.
How to Organize Your Contacts Before Sending Holiday Cards
Organize your holiday card contacts by merging duplicates, updating mailing addresses, creating a Christmas card list, and preparing an accurate mailing file.
The Complete Holiday Season Digital Preparation Checklist
Use this complete holiday digital checklist to organize calendars, contacts, shopping accounts, travel, devices, records, photos, and family responsibilities.
The Complete Digital Back-to-School Checklist for Families
Use this complete digital back-to-school checklist to organize school accounts, devices, calendars, records, contacts, and family access before classes begin.
How to Clean Up Your Phone Without Losing Important Information
Learn how to review phone apps, remove digital clutter, organize messages and files, preserve important information, and verify your mobile backups.
How to Organize and Clean Up Digital Photos Without Losing What Matters
Learn how to inventory photo libraries, remove unnecessary clutter, organize what you keep, verify backups, and record where important photos are stored.
How to Clean Up Your Email Without Chasing Inbox Zero
Learn how to organize email accounts, apply the Five D’s to inbox cleanup, reduce unwanted messages, save important records, and protect critical access.
How to Organize Cloud Storage and External Drives Without Creating More Confusion
Learn how to organize cloud storage and external drives by removing unnecessary files, defining primary storage, and verifying backup and archive locations.